Contractor Positions at Cigna

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Provides guidance and assistance on standard client questions, problems or malfunctions of specific systems applications, hardware and software installed or maintained by IT. Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems. Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor. Escalates to or consults with senior staff when solution is unclear. Issues tend to be routine in nature. Good knowledge and understanding of IT Customer Support and business/operating processes and procedures. Works to clearly defined procedures under close supervision. Technical proficiency in desktop computing. Aptitude for, and interest in, learning new technologies. Understands customer's issue and demonstrates real concern. Responds quickly and resolves problems related to technology usage. Communicates clearly. Establishes credibility quickly by following up and taking initiative. Probes and uncovers customer's underlying issues. High School Diploma or equivalent", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137455645700", "isPrivate": false}, {"id": 137457932556, "name": "General Clerk Senior Representative", "location": "Byfield, Massachusetts, US ", "locations": ["Byfield, Massachusetts, US "], "hot": 0, "department": "Administration", "business_unit": "Cigna Group Contingent Labor", "t_update": 1700894133, "t_create": 1699382396, "ats_job_id": "27702290", "display_job_id": "27702290", "type": "ATS", "id_locale": "27702290-en", "job_description": "Attention to detail. Quick learner. Willingness & Eagerness to learn. Intermediate computer skills Organizational skills Excellent customer service skills Ability to multitask. Ability work well on a team PC Skills High School Diploma", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137457932556", "isPrivate": false}, {"id": 137458024222, "name": "Quality Review and Audit Analyst", "location": "Nashville, Tennessee, US ", "locations": ["Nashville, Tennessee, US ", "Remote"], "hot": 0, "department": "Business Operations", "business_unit": "Cigna Group Contingent Labor", "t_update": 1700241673, "t_create": 1700065158, "ats_job_id": "27798843", "display_job_id": "27798843", "type": "ATS", "id_locale": "27798843-en", "job_description": "This is a temporary role through Magnit Global with one of the world\u2019s leading health insurance companies. Position notes: Monday - Friday - start time flexible between 7am-9am - 40 hours Training Schedule - Mon, Tues, Wed -9am EST - 5:30pm, Thurs &amp; Fri - shadow co-worker  100% Remote Responsibilities: The Risk Adjustment Quality &amp; Review Analyst in IFP brings medical coding and Hierarchical Condition Category expertise to the role, evaluates complex medical conditions, determines compliance of medical documentation, identifies trends, and suggests improvements in data and processes for Continuous Quality Improvement (CQI).  Key Job Functions: Conduct medical records reviews with accurate diagnosis code abstraction in accordance with Official Coding Guidelines and Conventions, Cigna IFP Coding Guidelines and Best Practices, HHS Protocols and any additional applicable rule set. Utilize HHS\u2019 Risk Adjustment Model to confirm accuracy of Hierarchical Condition Categories (HCC) identified from abstracted ICD-10-CM diagnosis codes for the correct Benefit Year.  Apply longitudinal thinking to identify all valid and appropriate data elements and opportunities for data capture, through the lens of HHS\u2019 Risk Adjustment.  Perform various documentation and data audits with identification of gaps and/or inaccuracies in risk adjustment data and identification of compliance risks in support of IFP Risk Adjustment (RA) programs, including the Risk Adjustment Data Validation (RADV) audit and the Supplement Diagnosis submission program. Inclusive of Quality Audits for vendor coding partners.  Collaborate and coordinate with team members and matrix partners to facilitate various aspects of coding and Risk Adjustment education with internal and external partners.  Coordinate with stake holders to execute efficient and compliant RA programs, raising any identified risks or program gaps to management in a timely manner.  Communicate effectively across all audiences (verbal &amp; written).  Develop and implement internal program processes ensuring CMS/HHS compliant programs, including contributing to Cigna IFP Coding Guideline updates and policy determinations, as needed.  Education &amp; Experience:  The Quality Review &amp; Audit Analyst will have a high school diploma and at least 2 years\u2019 experience in one of the following Coding Certifications by either the American Health Information Management Association (AHIMA) or the American Academy of Professional Coders (AAPC):  Certified Professional Coder (CPC)  Certified Coding Specialist for Providers (CCS-P)  Certified Coding Specialist for Hospitals (CCS-H)  Registered Health Information Technician (RHIT)  Registered Health Information Administrator (RHIA)  Certified Risk Adjustment Coder (CRC) certification  Minimum Qualifications  Experience with medical documentation audits and medical chart reviews and proficiency with ICD-10-CM coding guidelines and conventions  Familiarity with CMS regulations for Risk Adjustment programs and policies related to documentation and coding compliance, with both Inpatient and Outpatient documentation  HCC coding experience preferred  Computer competency with excel, MS Word, Adobe Acrobat  Must be detail oriented, self-motivated, and have excellent organization skills Understanding of medical claims submissions is preferred  Ability to meet timeline, productivity, and accuracy standards Required Qualifications: AAPC and/or AHIMA Certification Needed Risk Adjustment Experience Able to work independently\u00a0 Hourly Pay Rate Range (dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $25.00/hour-$27.77/hour Benefits: Medical, Dental, Vision, 401K\u00a0", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137458024222", "isPrivate": false}, {"id": 137456952165, "name": "Infrastructure Engineering Senior Advisor", "location": "Bloomfield, Connecticut, US ", "locations": ["Bloomfield, Connecticut, US ", "remote"], "hot": 0, "department": "IT - Infra/Network", "business_unit": "Cigna Group Contingent Labor", "t_update": 1699576026, "t_create": 1694616200, "ats_job_id": "25800255", "display_job_id": "25800255", "type": "ATS", "id_locale": "25800255-en", "job_description": "Analyze F5 requirements for application migrations to new infrastructure. Manage changes through ServiceNow ITSM application. Participate in trouble-shooting application issues that may involve F5 configurations. Ensure F5 infrastructure can support the application migrations. Ability to handle multiple complex F5 configurations and deployments at once. Experience with F5 VIP, Pool, SSL, or iRules software deployment methodologies. Able to create application-specific monitors, configure the most appropriate load balancing (LB) method, and determine when to use secure network address translation (SNAT) or not. Understanding the components of TMOS. Ability to use BigIQ for various capabilities. Ability to access F5 and use the logs to identify and solve issues. Troubleshoot basic and complex F5 network issues. Troubleshoot basic and complex F5 iRules. Understanding client-server networking. Knowledge of common HTTP error codes. Knowledge of common application service ports. Able to access and manage the BIG-IP through multiple paths (management IP, Self IP). Perform administrative tasks using the GUI or command line. Understand the relationship and differentiation between virtual servers, virtual server types, virtual addresses, pools, pool members, nodes, profiles, iRules, and address translation (NAT/SNAT). Be familiar with HTTP, ClientSSL, ServerSSL, TCP, UDP, and persistence profiles. Open a support case and utilize online resources such as AskF5, F5 iHealth, and DevCentral. Capable of performing F5 upgrades and licensing. Experience with ServiceNow ITSM application. Experience with large scale enterprise projects. Knowledge of security protocols and implementations. Experience in the use of multiple network tools, such as, SyslogNG, SevOne, Spectrum, Splunk, tcpdump and Qradar, for network troubleshooting and monitoring. Well versed in crisis management and root cause analysis techniques. Experience working in a team-oriented, collaborative environment. Proven analytical and problem-solving abilities. Strong interpersonal, written, and oral communication skills. Able to conduct research into networking issues and products as required. Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. Ability to present ideas in a user-friendly language. Highly self-motivated and directed. Keen attention to detail. Strong customer service orientation. Bachelors degree preferred but not required or equivalent work experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137456952165", "isPrivate": false}, {"id": 137458021240, "name": "Agile Product Owner Advisor", "location": "Bloomfield, Connecticut, US ", "locations": ["Bloomfield, Connecticut, US ", "Remote"], "hot": 0, "department": "IT - Process Improvement", "business_unit": "Cigna Group Contingent Labor", "t_update": 1701712324, "t_create": 1700014143, "ats_job_id": "27798370", "display_job_id": "27798370", "type": "ATS", "id_locale": "27798370-en", "job_description": "Develop, measure and report performance of all products and assess against goals (ROI and KPIs). Prioritize and manage a product backlog for delivery of value early and often. Lead in facilitating using effective product discovery techniques. Available to the team in providing timely clarifications and make difficult business trade off decisions on a regular basis. Align priorities across customers, business partners, subject matter and user experience experts Strategic oversight and ownership of the product vision. Own the product road-map as well as the release plan, sprint goal and release goal for agile scrum team Conduct on-going analysis of standard operating procedures to assess performance vs. budgeted standards for continuous process improvements, improved efficiency, and improved customer satisfaction. Collaborate with customers, both internal and external, to validate assumptions and respond to feedback. Assist team in backlog refinement, iteration planning, and elaboration of the user stories. Own Sprint Reviews with broader stakeholders and elicit feedback on the product Keep abreast with Agile/Scrum practices and new trends Ability to manage prioritization across multiple business owners. Analyze and act on product performance, stability, and client culture to maintain continued product success and market fit. Committed to building an awesome product. Be a core contributor during sprint planning and sprint review meetings, as well as participate in other traditional scrum ceremonies. Comfortable in talking technology with developers while knowing how to translate the language to communicate shareholders. Define and owning business requirements for project initiatives Establish and communicate KPIs to executive management and pivot accordingly in an agile project methodology. Experience presenting in front of senior leaders and audiences. Helps define and drive design concepts partnering with the design team based on business specifications. Lead establishment of team objectives and key results (OKRs) based on input from Corporate OKRs, Product Management, other POs, and service team members Manages the product backlog and drives priority through risk, value, learning opportunities and dependencies. 3-5 years of digital product and/or business website ownership or related experience. Knowledge and experience working on of consumer facing web apps, mobile apps, using various APIs to create a consumable, saleable, and flexible experience Experience managing the execution of multi-channel web/mobile projects from inception through completion to ensure that projects are completed on time, within budget, error free and meet internal and external stakeholder needs. Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information. Agile/SCRUM experience specifically in Story/Acceptance criteria development Proven ability to collaborate cross-functionally and influence outcomes utilizing applications like JIRA, Confluence, Google Analytics, and/or others. Bachelor's Degree preferred, preference in Business or Technology Prior experience in software product management/product ownership Hourly Pay Rate Range (dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $45.50-60.20/hour W-2.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137458021240", "isPrivate": false}, {"id": 137455125075, "name": "Quality Review and Audit Senior Representative", "location": "Nashville, Tennessee, US ", "locations": ["Nashville, Tennessee, US "], "hot": 0, "department": "Business Operations", "business_unit": "Cigna Group Contingent Labor", "t_update": null, "t_create": 1683921213, "ats_job_id": "22095112", "display_job_id": "22095112", "type": "ATS", "id_locale": "22095112-en", "job_description": "Monitors all chart retrieval activities for IFP projects, and performs such actions as defined by department workflows, including tasks such as tracking outstanding records, evaluating chart availability, reviewing for completeness & image quality, routing charts to the appropriate location, problem-solving with retrieval vendors, and recording activities in the designated application. Performs outreach via telephone or secure fax to provider offices for requests including but not limited to additional information required, record delivery, retrieved record deficiencies, and signature deficiency attestation completion, as needed. Ensures confidentiality and security of Cigna customer PPI/PHI by following all HIPAA, regulatory, and Cigna processes and release-of-information protocols. Follows Cigna medical records policies for storage and retention. Maintains a daily production tracker in a predetermined format, submitting to Supervisor in a weekly cadence. Performs chart processing, vendor pend resolution, provider research, and other tasks as required to execute IFP Risk Adjustment programs. Demonstrates clear, concise, and professional communications with peers and supervisors, in verbal, telephonic, and written communication. High School Diploma or equivalent Knowledge of medical records, including basic medical terminology Basic knowledge of Microsoft Excel, Outlook management, Adobe and Word Ability to work as a team and individually on time-sensitive projects. Must be detail oriented, able to multi-task, accurate in data entry, able to follow directions, and able to apply criteria for multiple measures. Skilled in use of basic office equipment (i.e., fax, photocopying equipment, printer, etc.) General understanding of healthcare privacy regulations is desirable; training will be provided. Candidate must possess a professional appearance, have good oral and written communication skills, be self-directed, and well-organized. Prior experience with working with medical records preferred. Prior experience with working with EMR/EHR systems is preferred but not required. Experience with HCC coding preferred but not required. Knowledge of medical records, including basic medical terminology Basic knowledge of Microsoft Excel, Outlook management, Adobe and Word Ability to work as a team and individually on time-sensitive projects Must be detail-oriented, able to multi-task, accurate in data entry, follow directions, and apply criteria for multiple measures.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137455125075", "isPrivate": false}, {"id": 137458343262, "name": "Systems Analysis Advisor", "location": "Franklin, Tennessee, US ", "locations": ["Franklin, Tennessee, US "], "hot": 0, "department": "IT", "business_unit": "Cigna Group Contingent Labor", "t_update": 1701717019, "t_create": 1701283838, "ats_job_id": "28299145", "display_job_id": "28299145", "type": "ATS", "id_locale": "28299145-en", "job_description": "This is a temporary role through Magnit for a leading healthcare insurance provider in the United States. Job Title:  Systems Analysis Advisor Position Overview: The job profile for this position is Systems Analysis Advisor.  The System Analysis Advisor role has the following major components: \u25cf\t\u00a0Works with business partners to develop complete and accurate business requirements \u25cf\t\u00a0Creates comprehensive functional requirements \u25cf\t\u00a0Executes testing of code changes for ongoing breaks fixes and enhancements \u25cf\t\u00a0Assists in User Acceptance Testing of code changes for ongoing breaks fixes and enhancements \u25cf\t\u00a0Reviews all existing processes and data and recommends / documents / implements improvements. Key Responsibilities: System Analysis team members within the Quality Apps Support team are responsible for the following:\u00a0 \u25cf\t\u00a0Participate in end user requirements discussions \u25cf\t\u00a0Coordinate with developers on technical delivery \u25cf\t\u00a0Design ways to improve systems, reducing costs and maximizing opportunities Required Experience / Qualifications: \u25cf\t\u00a05+ years  of intermediate to advanced T-SQL (complex JOINs, subqueries, stored procedures, indexes, temp tables and CTEs, query optimization is a MUST) \u25cf\t\u00a03+ years of Intermediate to advanced SSIS and SSRS \u25cf\t\u00a03+ years of data analysis and mining \u25cf\t\u00a05+ years of requirements gathering in Agile environments \u25cf\t\u00a0Excellent written and verbal communication skills \u25cf\t\u00a0Logical, detail oriented team player who learns quickly and has the ability to handle multiple, competing priorities in a fast paced environment Desired Experience / Qualifications: \u25cf\t\u00a0Medicare / Medicaid \u25cf\t\u00a0Medical and coding terminology  \u25cf\t\u00a0SNP Model of Care  \u25cf\t\u00a0Health Services / Medical Management / Population Health \u25cf\u00a0SSRS Reporting for SNP Model of Care / HRA / Clinical Programs T-SQL, data analysis, SSRS, SSIS, business requirements, regression testing Education : BS Degree Preferred, but not required. Hourly Pay Rate Range (dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $53.41-73.00/hour W-2. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are\u00a0met)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137458343262", "isPrivate": false}, {"id": 137455067218, "name": "Systems Analysis Advisor", "location": "Bloomfield, Connecticut, US ", "locations": ["Bloomfield, Connecticut, US "], "hot": 0, "department": "IT", "business_unit": "Cigna Group Contingent Labor", "t_update": null, "t_create": 1683647289, "ats_job_id": "21796440", "display_job_id": "21796440", "type": "ATS", "id_locale": "21796440-en", "job_description": "Coordinate with business stakeholders to translate business objectives into understandable features and stories acceptance criteria representative of the Agile framework. Create features, user stories and prioritize and refine backlog, also groom the features and stories with the scrum team. Facilitate interactions between stakeholders, the development team and the scrum master, along with identifying, communicating, escalating risks and issues. Support digital content project release activities and perform release check outs in partnership with business owners and technical leads. Troubleshooting production and lower environments issues with domestic clients and team members. Work with a diverse team in a fast paced multitasking environment with quick iterative cycles. Utilizes organization's SAFe Agile project management methodology and tools. Use required to perform duties included but not limited to JIRA Microsoft Office and Confluence with proficiency. Desired Experience/Qualifications: System Analyst, Agile project management, 4 years of systems analysis in IT domain, solid oral and written communication skills, mastery in project delivery from inception to closure, attention to detail and logical thinking, multitasking ability. Desired Experience/Qualifications: knowledge of Cigna Enterprise portals, experience working in an Agile environment as Product Owner, content management skills are desirable. Web/App systems analysis. BA/BS in a related field is required. Schedule Notes Flex with 2-3 days onsite required. M-F 8-5 with anticipated off hours every two weeks for evening releases- worker will flex time to accommodate. Hourly Pay Rate Range (dependent on location, experience, and expectation) The pay range that Magnit reasonably expects to pay for this position is $39.86- $53.14/hour. 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