Contractor Positions at Cigna

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This is a remote role in the US ONLY. This is NOT a C2C opportunity. Job Title: Provides expert content/professional leadership on complex Business Analytics assignments/projects. Works in collaboration with business leaders to provide strategic partnership in analytics, identify and prioritize opportunities for impact, develop analytic solutions, leverage data science and technology capabilities, embed analytics-driven processes, operationalize and measure impact, to support decision making and execution based on data, facts, and analytical findings across different parts of the organization. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership within Business Analytics but works on broader projects, which require understanding of wider business. Recognized internally as a subject matter expert. REQUIREMENTS: Visual Studio, MS SQL Server, Tableau, Teradata, SQL, PowerPoint, Excel, and Oracle Experience with gathering requirements Though leadership abilities Prior experience in data science Strong organizational and communications skills Exceptional analytical skills Experience using the following: EDUCATION: High School Diploma plus 3-4 years of experience required Bachelor's Degree strongly preferred LOCATION: Fully Remote in the US ONLY Hourly Pay Rate Range (dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $41.71-65.61/hour W-2. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137457033152"}, {"id": 137457059353, "name": "Personal Advocate", "location": "Bloomington, Minnesota, US ", "locations": ["Bloomington, Minnesota, US ", "Remote"], "hot": 0, "department": "Medical Management", "business_unit": "Cigna Group Contingent Labor", "t_update": 1695303858, "t_create": 1695062109, "ats_job_id": "25899114", "display_job_id": "25899114", "type": "ATS", "id_locale": "25899114-en", "job_description": "This is a contract to hire role with Magnit for a leading healthcare insurance company.  This role is fully remote in the US ONLY and candidates must reside in CST or PST zones. JOB TITLE:  Personal Advocate The Personal Advocate position is responsible for representing Cigna Behavioral Health (CBH) to all inbound callers within a call center environment and assuring caller\u2019s contact with CBH is positive. Advocates are many times the first encounter customers have with Cigna and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to: educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns. This position services calls in a warm and empathetic manner as many of the calls are sensitive in nature. Independent problem solving skills are critical to success within the role along with intelligent judgment of assessing the caller\u2019s needs. Based upon the call type and requests advocates should be able to use customer service skills, knowledge of the mental health/substance abuse field and Cigna training to effectively address callers needs in an educational manner. This position is an entry level role with opportunity for growth within the company. Incumbents will utilize telephonic communication the majority of the time with some web, and internal CBH materials to achieve first time resolution for callers. Candidates must have reliable internet connection.  RESPONSIBILITIES: The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services. Within a call an advocate may:  Register participants in the intake system and opens case files Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns \u00a0Provide participants with names and phone numbers of nearest providers Multi-task by maneuvering through various computer programs and screens As needed an advocate may also:  Write authorizations to ensure claims are paid correctly. Provide follow-up calls to participants to ensure correct information is given Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded Send complaints to initiate grievance process for customers On all calls an advocate is responsible for: Providing high quality customer service as identified by Advocacy department quality standards Using independent problem solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolution Understanding the business needs of the role, while balancing the needs of the customer Taking an educational approach to ensure callers are able to understand the complexities of accessing care QUALIFICATIONS: Demonstrating\u00a0a complete awareness and understanding of the responsibilities and workflows of the various departments within Cigna Previous customer service experience or related position Superb interpersonal communication Effective listening and organizational skills Ability to manage multiple tasks, setting priorities where needed Independently problem solve, with ability to function without constant supervision A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems Ability to learn new workflows and tasks quickly Ability to work\u00a0independently and be a team player Previous call center environment experience preferred Computer multi-tasking - working in numerous screens while staying engaged with customer Previous customer service experience or related position Previous call center environment experience preferred EDUCATION: Bachelor's degree  required  in mental health field or psychology/social work related field (can also include:\u00a0 family communications, health coaching, community/public health or other related major).  NOTE: This is a non-clinical role and does not require a license. LOCATION : Remote in US ONLY Hourly Pay Rate Range \u00a0(dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $15.27-$20.37/hr/hour W-2. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137457059353"}, {"id": 137457059347, "name": "Intake Care Senior Representative", "location": "Bloomington, Minnesota, US ", "locations": ["Bloomington, Minnesota, US ", "Remote"], "hot": 0, "department": "Medical Management", "business_unit": "Cigna Group Contingent Labor", "t_update": 1695307767, "t_create": 1694810350, "ats_job_id": "25996745", "display_job_id": "25996745", "type": "ATS", "id_locale": "25996745-en", "job_description": "This is a temporary role through Magnit Global with one of the world\u2019s leading health insurance companies. This is a FULL TIME Work At Home Position.\u00a0 Candidate can be located in any time zone as long as they can commit to the CST hours for the role. 10:30-7 CST. Top 3 skills needed in candidates are empathy, strong technology skills and multi tasking. Candidates MUST have reliable internet connection The Personal Advocate position is responsible for representing Cigna Behavioral Health (CBH) to all inbound callers within a call center environment and assuring caller\u2019s contact with CBH is positive. Advocates are many times the first encounter customers have with Cigna and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to: educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns. This position services calls in a warm and empathetic manner as many of the calls are sensitive in nature. Independent problem solving skills are critical to success within the role along with intelligent judgment of assessing the caller\u2019s needs. Based upon the call type and requests advocates should be able to use customer service skills, knowledge of the mental health/substance abuse field and Cigna training to effectively address callers needs in an educational manner. This position is an entry level role with opportunity for growth within the company. Incumbents will utilize telephonic communication the majority of the time with some web, and internal CBH materials to achieve first time resolution for callers. The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services. Within a call an advocate may: Register participants in the intake system and opens case files Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns Provide participants with names and phone numbers of nearest providers Multi-task by maneuvering through various computer programs and screens As needed an advocate may also: Write authorizations to ensure claims are paid correctly. Provide follow-up calls to participants to ensure correct information is given Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded Send complaints to initiate grievance process for customers On all calls an advocate is responsible for: Providing high quality customer service as identified by Advocacy department quality standards Using independent problem solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolution Understanding the business needs of the role, while balancing the needs of the customer Taking an educational approach to ensure callers are able to understand the complexities of accessing care Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments within Cigna Actively engage with customers in a positive, professional and empathic manner = 100 % goal Provide high quality customer service = no more then six off-target call scores within a full calendar year (pro-rated) Follow appropriate workflows and HIPAA guidelines = 100% goal Adhere to a pre-determined daily schedule = 92% goal Be on time with minimal unexcused absences = Adhere to Cigna Standard Policies Be professional and communicate effectively with internal and external matrix partners = receives consistent positive feedback Superb interpersonal communication Effective listening and organizational skills Ability to manage multiple tasks, setting priorities where needed Independently problem solve, with ability to function without constant supervision A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems Ability to learn new workflows and tasks quickly Ability to work independently and be a team player Leadership skills Previous call center environment experience Creative and innovative thinking Bachelor\u2019s degree in mental health field or psychology/social work related field  required (can also include: family communications, health coaching, community/public health or other related major). This is a non-clinical role and does not require a license Previous customer service experience or related position Hourly Pay Rate Range (dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $15- $21/hour Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137457059347"}, {"id": 137456987973, "name": "QA & Testing Advisor", "location": "Franklin, Tennessee, US ", "locations": ["Franklin, Tennessee, US ", "remote"], "hot": 0, "department": "IT", "business_unit": "Cigna Group Contingent Labor", "t_update": 1695147662, "t_create": 1694786044, "ats_job_id": "25896507", "display_job_id": "25896507", "type": "ATS", "id_locale": "25896507-en", "job_description": "Be a part of an ongoing effort to bring new testing knowledge and methodologies to the team Works with business partners and IT staff to establish and maintain a consistent testing methodology Identify and prepare complex test data to support the test cases defined by the team Design, develop and code SQL programs to execute backend code tests Design a comprehensive testing strategy & build test suites Design, develop and maintain regression test beds and schedule test cycles Leverage the testing process and test tool kit to create re-usable test sets Ensure regression scripts are in appropriate format for automation Test execution-manual and automated Perform UAT of functional requirements Utilize appropriate testing tools Assist in the coordination of User Acceptance testing (UAT) and End to End (E2E) testing Validate and report progress, risks, issues and defects to agile team Communicates with business partners and agile team members throughout the project life cycle, to assist and support the design, development and implementation of effective systems and deliverables Be an active participant during PI Planning, retrospective and daily stand-up meetings and business demonstrations Participates in the review of QA procedures and processes and the development of QA metrics for assessing the quality delivered application software or systems. Support all post implementation activities, such as post implementation testing and lessons learned analysis Testing/working experience with Healthcare IT, familiarity with Healthcare IT terminology and Healthcare claims processing, business functions and processes Extensive QA/Software testing experience in large cross platform testing programs in both WEB (.NET/SQL environement), IBMi platform programs (RPG) and backend (database SQL Server/DB2) testing Knowledge of MC400 claims application highly desired Advanced database experience in SQL server databases required and proficiency in Transact SQL Ability to insert data in a table Ability to modify data within a table Ability to delete/truncate tables Ability to save off copies of tables Experience with deciphering complex SQL stored procedures is required Exposure to working in Agile/Scrum environment is required Working knowledge of automated testing tools and techniques, broad knowledge of business modeling, process engineering, change management and test case generation techniques across the testing lifecycle Solid experience in business requirements analysis, test design, defect logging and tracking Demonstrated experience in tools such as Selenium WebDriver, Jenkins, GIT, JavaScript Experience working with business analysts, system analysts and developers for test requirement gathering, acceptance criteria etc. Skilled utilizing test formulation tools for test management and operations, to include performance and load testing tools as well as test reporting tools (Zephyr) Must be able to manage multiple assignments with staggered deadlines Excellent interpersonal, communication, presentation and documentation skills Strong problem-solving and analytical skills Strong team and task management skills Self-directed and highly adaptive to changing priorities Innovative thinking and possess a keen eye for detail Comfortable working independently or as part of a team Bachelor's degree in business or Computer Science preferred but not required", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137456987973"}, {"id": 137456952265, "name": "Software Engineering Advisor", "location": "Bloomington, Minnesota, US ", "locations": ["Bloomington, Minnesota, US ", "remote"], "hot": 0, "department": "IT", "business_unit": "Cigna Group Contingent Labor", "t_update": 1695399874, "t_create": 1694616837, "ats_job_id": "25507381", "display_job_id": "25507381", "type": "ATS", "id_locale": "25507381-en", "job_description": "Participate in all technical phases of each project assigned. Troubleshoots, maintains, and develops application and system solutions for business mandated products and regular operational processes. IBM Mainframe: 3+ years JCL: 3+ years CA7: 3+ years Teradata SQL experience: 3+ years Agile: 1+ year Previous experience in Health care or PBM industry Jira PBM or Health Care business experience Bachelors degree and relevant work experience required", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137456952265"}, {"id": 137456952165, "name": "Infrastructure Engineering Senior Advisor", "location": "Bloomfield, Connecticut, US ", "locations": ["Bloomfield, Connecticut, US ", "remote"], "hot": 0, "department": "IT", "business_unit": "Cigna Group Contingent Labor", "t_update": 1695059773, "t_create": 1694616200, "ats_job_id": "25800255", "display_job_id": "25800255", "type": "ATS", "id_locale": "25800255-en", "job_description": "Primary role is F5 operations support for long-term project involving major enterprise application to new infrastructure. As a member of the project team, the engineer will follow existing corporate processes to analyze, define, and implement all F5 changes required for the success of the application migration. The work includes: Plan and perform changes on F5 application switches. Run application check-out meetings for F5 change validations. Analyze F5 requirements for application migrations to new infrastructure. Manage changes through ServiceNow ITSM application. Remove old F5 configurations no longer required. Attend project meetings to report statuses, timelines, and any F5 issues. Participate in trouble-shooting application issues that may involve F5 configurations. Ensure F5 infrastructure can support the application migrations. Ability to handle multiple complex F5 configurations and deployments at once. Anticipate potential problems and acting to minimize the impact they may have on the project. Experience with F5 VIP, Pool, SSL, or iRules software deployment methodologies. Able to create application-specific monitors, configure the most appropriate load balancing (LB) method, and determine when to use secure network address translation (SNAT) or not. Understanding the components of TMOS. Ability to use BigIQ for various capabilities. Ability to access F5 and use the logs to identify and solve issues. Troubleshoot basic and complex F5 network issues. Troubleshoot basic and complex F5 iRules. Understanding client-server networking. Knowledge of common HTTP error codes. Knowledge of common application service ports. Able to access and manage the BIG-IP through multiple paths (management IP, Self IP). Perform administrative tasks using the GUI or command line. Understand the relationship and differentiation between virtual servers, virtual server types, virtual addresses, pools, pool members, nodes, profiles, iRules, and address translation (NAT/SNAT). Be familiar with HTTP, ClientSSL, ServerSSL, TCP, UDP, and persistence profiles. Open a support case and utilize online resources such as AskF5, F5 iHealth, and DevCentral. Capable of performing F5 upgrades and licensing. Experience with ServiceNow ITSM application. Experience with large scale enterprise projects. Knowledge of security protocols and implementations. Experience in the use of multiple network tools, such as, SyslogNG, SevOne, Spectrum, Splunk, tcpdump and Qradar, for network troubleshooting and monitoring. Well versed in crisis management and root cause analysis techniques. Experience working in a team-oriented, collaborative environment. Proven analytical and problem-solving abilities. Strong interpersonal, written, and oral communication skills. Able to conduct research into networking issues and products as required. Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. Ability to present ideas in a user-friendly language. Highly self-motivated and directed. Keen attention to detail. Strong customer service orientation. Bachelors degree preferred but not required or equivalent work experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137456952165"}, {"id": 137456951689, "name": "IT Service Advisor", "location": "St Louis, Missouri, US ", "locations": ["St Louis, Missouri, US ", "Bloomfield, CT"], "hot": 0, "department": "IT", "business_unit": "Cigna Group Contingent Labor", "t_update": 1695047149, "t_create": 1694609563, "ats_job_id": "25800120", "display_job_id": "25800120", "type": "ATS", "id_locale": "25800120-en", "job_description": "This is a temporary role through Magnit Global with one of the world\u2019s leading health insurance companies. \ufeff Position Notes: Hybrid position, 3-days a week onsite. Full time, 40 hours per week. Core Hours 8am-5pm EST/7am-4pm CST. Available locations St. Louis, MO or Bloomfield, CT. Role Overview: Provides expert content/professional leadership on complex IT Change Management initiatives. Provides a relationship management role with internal IT partner teams. Ensures governance of IT Change Management and other ITSM Practices within scope to ensure business controls are satisfied. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership within IT Services but works on broader projects, which require understanding of wider business. Recognized internally as a subject matter expert. Skills : 5+ years working in IT Service Management or a similar field. 5+ years ServiceNow experience is REQUIRED, including reporting and analytics hub. Process Improvement Experience is REQUIRED. Project Management is PREFERRED. Education : ITIL v3+ Certified, Lean, A3, Six Sigma, PDCA or other process improvement certification is HIGHLY PREFERRED. Pay Transparency: The pay range that Magnit reasonably expects to pay for this position: $35.33/hour-$47.10/hour. 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ESSENTIAL FUNCTIONS Leadership within Clinical Rules department. Responsible for indirect management of resources and contribution to management needs including but not limited to issue resolution, sub team management, and project leadership. Ownership and accountability for the end to end processes and projects. Possess strong subject matter expertise on and ability to train and mentor to other team members.\u00a0 Responsible for service request support as part of primary responsibility.\u00a0 Serve as business owner to necessary IT projects that involve clinical and drug coverage benefits Understand client's existing clinical benefit and business philosophy to help avoid unnecessary clarifications Accurately capture and document clinical benefit requirements in collaboration with IT partners Provide excellent customer service and act as a trusted client advisor Work with internal partners to ensure all implications of requested clinical benefit requirements are vetted, understood and communicated as  necessary Consult with team members, SMEs and specialized teams as necessary Benefit Intent Champion Client Benefit Administrators (CBA) Clinical Application Teams (DCRS, FRS, CRS, Criteria) Account Teams Product Owners Manages and tracks all requests to ensure timelines are met. Develop a deep understanding of claims adjudication system and associated clinical applications SKILLS: Ability to multi task and communicate effectively. Microsoft Office with a strong understanding of Excel and Access Written and verbal communication (listening, feedback; translating complex\u00a0 ideas/processes), collaboration, analytical thinking/critical thinking,\u00a0 results-oriented and organizational skills. Excellent verbal and written communication skills required. Must have strong commitment to clinical services and company goals. Ability to work with cross functional committees or workgroups. Able to manage multiple tasks and prioritization. Able to function under stressful situations. Clinical expertise and understanding of clinical arena/issues across all points of pharmaceutical care. Able to present to leadership and lead discussions.\u00a0\u00a0 Operations support, Workflow support, Problem Solving, Interface/Presence with Leadership, Critical &amp; Strategic. Thinking, Cross Functional Skills, Organizational Collaboration, Forward Thinking. QUALIFICATIONS Doctor of Pharmacy Degree (highly preferred) or Bachelor of Science in Pharmacy. Advanced clinical experience/training/certifications also preferred. Completion of clinical residency or at least 2 years clinical pharmacy experience. Current US Pharmacist Licensure. EDUCATION and LICENSURE \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Licensed Registered Pharmacist \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0PharmD NOTE: \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 This role is completely remote and open to candidate across the US.  Candidates must be able and willing to work the Eastern schedule for this position.  Reliable internet connection is required. Interviews will be conducted via video call. Hourly Pay Rate Range (dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $41.00-$55.00/hr Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://magnitdirectsourcing-cgn.magnitglobal.com/careers/job/137456949350"}, {"id": 137456949356, "name": "Operations Lead Analyst", "location": "St Louis, Missouri, US ", "locations": ["St Louis, Missouri, US ", "Remote"], "hot": 0, "department": "Business Operations", "business_unit": "Cigna Group Contingent Labor", "t_update": 1695243882, "t_create": 1694547201, "ats_job_id": "25799239", "display_job_id": "25799239", "type": "ATS", "id_locale": "25799239-en", "job_description": "This is a temporary role through Magnit for a leading healthcare insurance company. This is a FULLY remote role  in US ONLY but must be able to work on CST  in the US Only.  Job Title: Operations Lead Analyst The IMT Operations Lead Analyst is an organized, analytical thinker who is responsible for triaging and managing issue tickets within the Client Service Delivery organization, and quickly determining the next best step to take in order to resolve the issue.\u00a0\u00a0The IMT Analyst collaborates with many cross-functional teams to ensure the ticket moves expeditiously through the process to closure or cancellation.\u00a0 Responsibilities : Triage and manage Issue Management Tickets (IMTs) which are submitted by internal resources on behalf of themselves as well as clients and patients Coordinate with multiple cross-functional organizations on next steps for tickets Serve as an IMT Facilitator as required in order to assist the resolution of complex issues including organizing and leading facilitation meetings for escalated issues with cross-functional teams Assist with building and maintaining operational procedures and documentation Identify and participate in IMT-related process improvement projects as required Periodically report out to IMT leadership regarding specific tickets or projects Other duties as assigned QUALIFICATIONS: Solid customer service, analysis, critical thinking, and problem solving experience required Proven experience using Microsoft Word, Excel, Outlook, and PowerPoint Flexibility to support peak seasons Ability to deliver multi-mode communications to leadership and cross functional partners Ability to quickly to adapt Experience with the Healthcare industry a plus Experience with Service Now a plus Education: Bachelor\u2019s degree or 3-5 years of relevant work experience Location : Fully remote in the US ONLY Hourly Pay Rate Range \u00a0(dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $26.38-35.17/hr/hour W-2. 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